As an official distributor of Ninebot products in the United States 9bot-store.com is certified to provide technical support, warranty repairs and warranty services for all Ninebot products. 9bot-store's engineers were trained by Segway and have direct access to the top level engineers in Segway and Ninebot.
Together with Segway engineers we have prepared specialized materials to help Ninebot owners identify possible problems, find possible source and solution. Although most common problems can be fixed without special engineering skills we still recommend to get professional help, especially if you Ninebot product is covered by warranty.